Online Store Regulations as of 04.05.2026.
License number granted by Legal Geek Creator: 77ddddda-28a7-4686-be98-159120368c6c.

Luck Hats Online Store Regulations

defining, among other things, the rules for concluding contracts through the Store, containing the most important information about the Seller, the Store, and Consumer rights

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order Fulfillment
§ 7 Right of Withdrawal from the Contract
§ 8 Exceptions to the Right of Withdrawal from the Contract
§ 9 Complaints
§ 10 Personal Data
§ 11 Disclaimers
Appendix No. 1: Sample Contract Withdrawal Form

§ 1 DEFINITIONS

Business Days – days from Monday to Friday, excluding public holidays in Poland.
Consumer – a Buyer who is a natural person, making purchases in the Store or taking steps to make a purchase, without direct connection to their business or professional activity.
Account – a digital service regulated by separate regulations, within the meaning of the Consumer Rights Act, through which the Buyer can use additional features in the Store free of charge.
Buyer – any entity purchasing in the Store or taking steps to make a purchase.
Privileged Buyer – a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur – a Buyer who is a natural person, concluding or intending to conclude a contract with the Seller based on the Regulations, directly related to their business activity, but not having a professional character for them.
Regulations – these regulations.
Store – the Luck Hats online store operated by the Seller at https://luckofficial.co/.
Seller – Michał Augustowski, an entrepreneur operating under the business name MICHAŁ AUGUSTOWSKI LUCK HATS, entered in the Central Register and Information on Economic Activity kept by the minister competent for economy and the Central Register and Information on Economic Activity, NIP 6551971725, REGON 260764629, ul. Poprzeczna 12, 28-100 Busko-Zdrój.
Digital Content - data produced and delivered in digital form.
Consumer Rights Act – Polish Act of May 30, 2014, on consumer rights.

The provisions of the Regulations regarding products apply to both movable goods and Digital Content.

§ 2 CONTACT WITH THE SELLER

1. Postal address: ul. Poprzeczna 12, 28-100 Busko-Zdrój
2. Email address: hello@luckofficial.co
3. Phone: +48790233508
4. The cost of a phone call or data transmission made by the Buyer results from the basic tariff of the telecommunications operator or internet service provider whose services the Buyer uses. The Seller notes that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission – depending on the tariff adopted by the telecommunications operator or internet service provider whose services the Buyer uses.

§ 3 TECHNICAL REQUIREMENTS

1. For the proper functioning of the Store, the following are required:
   • a device with Internet access
   • a web browser supporting JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements specified in paragraph 1, an active email account is necessary.

§ 4 PURCHASES IN THE STORE

1. Product prices visible in the Store are the total prices for the product.
2. The Seller notes that the total price of an order consists of the product price indicated in the Store and, if applicable, the shipping costs of the goods.
3. The selected product to be purchased should be added to the shopping cart in the Store.
4. Then, the Buyer selects the method of delivery and payment for the order from the options available in the Store, and also provides the data necessary to fulfill the placed order.
5. The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
6. Placing an order is equivalent to concluding a contract between the Buyer and the Seller.
7. The Buyer can register in the Store, i.e., create an Account, or make purchases without registration by providing their data with each potential order.

§ 5 PAYMENTS

1. The following payment methods are available in the Store:
   1. standard bank transfer to the Seller's bank account;
   2. via payment platform:
      • PayPal
      • Przelewy24
2. If the Buyer chooses upfront payment, the order must be paid within 2 Business Days from placing the order.
3. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw their acceptance.

§ 6 ORDER FULFILLMENT

1. The order fulfillment time is indicated in the Store.
2. If the Buyer has chosen upfront payment for the order, the Seller will proceed with order fulfillment after payment is received.
3. If, within a single order, the Buyer has purchased products with different fulfillment times, the order will be fulfilled within the time frame applicable to the product with the longest fulfillment time.
4. Goods are delivered only within the territory of the Republic of Poland.
5. The following delivery methods are available in the Store:
   1. via courier company to the address indicated by the Buyer;
   2. via Polish Post;
   3. electronically, to the email address provided by the Buyer when placing the order – in the case of Digital Content.

§ 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. A Privileged Buyer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
2. The deadline for withdrawal from the contract expires after 14 days from the day:
   1. on which the Privileged Buyer acquired possession of the goods or on which a third party other than the carrier and indicated by the Privileged Buyer acquired possession of the goods;
   2. on which the Privileged Buyer acquired possession of the last goods, lot, or part, or on which a third party, other than the carrier and indicated by the Privileged Buyer, acquired possession of the last goods, lot, or part, in the case of a contract obliging to transfer ownership of many goods that are delivered separately, in lots, or in parts;
   3. of concluding the contract - in the case of a contract for the supply of Digital Content.
3. For the Privileged Buyer to exercise the right to withdraw from the contract, they must inform the Seller, using the contact details provided in § 2 of the Regulations, of their decision to withdraw from the contract by means of an unambiguous statement (for example, a letter sent by post or email).
4. The Privileged Buyer may use the sample withdrawal form provided at the end of the Regulations, but this is not mandatory.
5. To meet the withdrawal deadline, it is sufficient for the Privileged Buyer to send information concerning the exercise of their right of withdrawal before the expiry of the withdrawal period.
   
   EFFECTS OF WITHDRAWAL FROM THE CONTRACT
6. In the event of withdrawal from the concluded contract, the Seller shall reimburse to the Privileged Buyer all payments received from them, including the costs of delivering the goods (with the exception of additional costs resulting from the Privileged Buyer's choice of a delivery method other than the cheapest standard delivery method offered by the Seller), without undue delay, and in any event no later than 14 days from the day on which the Seller was informed of the Privileged Buyer's decision to exercise the right of withdrawal.
7. The Seller will reimburse the payment using the same means of payment as used by the Privileged Buyer in the original transaction, unless the Privileged Buyer has expressly agreed otherwise; in any event, the Privileged Buyer will not incur any fees as a result of such reimbursement.
8. Unless the Seller has offered to collect the goods themselves from the Privileged Buyer, the Seller may withhold reimbursement until they have received the goods back or the Privileged Buyer has supplied evidence of having sent back the goods, whichever is the earliest.
9. The Seller kindly requests that the goods be returned to the address: ul. Poprzeczna 12, 28-100 Busko-Zdrój without undue delay, and in any event no later than 14 days from the day on which the Privileged Buyer informed the Seller of their withdrawal from the sales contract. The deadline is met if the Privileged Buyer sends back the goods before the period of 14 days has expired.
10. The Privileged Buyer shall bear the direct costs of returning the goods.
11. The Privileged Buyer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
12. If, due to their nature, the goods cannot be sent back by ordinary post, the Privileged Buyer will also have to bear the direct costs of returning the goods. The estimated amount of these costs will be communicated to the Privileged Buyer by the Seller in the product description in the Store or when placing the order.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. The right to withdraw from a distance contract, referred to in § 7 of the Regulations, does not apply to a contract:
   1. where the subject of the service is a non-prefabricated item, manufactured according to the Privileged Buyer's specifications or intended to meet their individualized needs;
   2. where the subject of the service is an item that deteriorates rapidly or has a short shelf-life;
   3. where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
   4. where the subject of the service are items that, after delivery, due to their nature, become inseparably combined with other items;
   5. where the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
   6. for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts;
   7. where the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiry of the withdrawal period;
   8. for the supply of Digital Content for which the Privileged Buyer is obliged to pay a price, if the following conditions are met cumulatively:
      • the Seller began the performance with the explicit and prior consent of the Privileged Buyer;
      • the Privileged Buyer was informed before the start of the performance that after the performance by the Seller, they would lose the right to withdraw from the contract and acknowledged this;
      • the Seller provided the Privileged Buyer with legal confirmation of the conclusion of the distance contract, including information about the aforementioned consent, on a durable medium within a reasonable time after the conclusion of the contract, no later than before the start of the performance.

§ 9 COMPLAINTS

I GENERAL PROVISIONS

1. The Seller is liable to the Privileged Buyer for the conformity of the service with the contract, as provided by generally applicable legal provisions, including in particular the provisions of the Consumer Rights Act.
2. The Seller requests that complaints (including those regarding the operation of the Store) be submitted to the postal or email address indicated in § 2 of the Regulations.
3. If a guarantee has been granted for the product, information about it, as well as its terms, is available in the Store.
4. The Seller will respond to the complaint within 14 days from the date of its receipt.

II PRIVILEGED BUYERS

1. Goods
   1. In the event of non-conformity of the goods with the contract, the Privileged Buyer has the option to exercise the rights specified in Chapter 5a of the Consumer Rights Act.
   2. The Seller is liable for any lack of conformity of the goods with the contract existing at the time of their delivery and revealed within two years from that time, unless the usability period of the goods, as specified by the Seller, its legal predecessors, or persons acting on their behalf, is longer.
   3. Based on the provisions of the Consumer Rights Act, in the event of non-conformity with the contract, the Privileged Buyer may demand:
      1. replacement of the goods,
      2. repair of the goods.
   4. Additionally, the Privileged Buyer may make a statement about:
      1. a price reduction,
      2. withdrawal from the contract
      in a situation where:
      • the Seller refused to bring the goods into conformity with the contract in accordance with Article 43d para. 2 of the Consumer Rights Act;
      • the Seller failed to bring the goods into conformity with the contract in accordance with Article 43d para. 4-6 of the Consumer Rights Act;
      • the non-conformity of the goods with the contract still exists, despite the Seller's attempts to bring the goods into conformity with the contract;
      • the non-conformity of the goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior use of the remedies specified in Article 43d of the Consumer Rights Act;
      • it is clear from the Seller's statement or circumstances that they will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Privileged Buyer.
   5. In the case of goods subject to repair or replacement, the Privileged Buyer should make the goods available to the Seller. The Seller collects the goods from the Privileged Buyer at their own expense.
   6. The Privileged Buyer cannot withdraw from the contract if the lack of conformity of the goods with the contract is insignificant.
   7. In the event of withdrawal from the contract, as referred to in this section (regarding goods), the Privileged Buyer shall immediately return the goods to the Seller at the Seller's expense, to the address ul. Poprzeczna 12, 28-100 Busko-Zdrój. The Seller shall reimburse the price to the Privileged Buyer immediately, no later than within 14 days from the date of receiving the goods or proof of their dispatch.
   8. The Seller shall reimburse to the Privileged Buyer the amounts due as a result of exercising the right to a price reduction immediately, no later than within 14 days from the date of receiving the Privileged Buyer's statement of price reduction.
2. Digital Content
   1. In the event of improper performance by the Seller of the contract for the supply of Digital Content, the Privileged Buyer has the option to exercise the rights regulated in Chapter 5b of the Consumer Rights Act.
   2. If the Seller has not delivered the Digital Content, the Privileged Buyer may call upon them to deliver it. If, despite this, the Seller does not deliver the Digital Content immediately or within an additional period expressly agreed upon by the Privileged Buyer and the Seller, the Privileged Buyer may withdraw from the contract.
   3. The Privileged Buyer may withdraw from the contract without calling for the delivery of Digital Content if:
      • it is clear from the Seller's statement or from the circumstances that they will not deliver the Digital Content, or
      • the Privileged Buyer and the Seller have agreed, or it is clear from the circumstances of the conclusion of the contract, that a specific delivery deadline for the Digital Content was essential to the Privileged Buyer, and the Seller has not delivered it by that deadline.
   4. The Seller is liable for any lack of conformity of the Digital Content with the contract that existed at the time of its delivery and revealed itself within two years from that time.
   5. If the Digital Content is not in conformity with the contract, the Privileged Buyer may demand that it be brought into conformity with the contract.
   6. In the event of a lack of conformity of Digital Content with the contract, the Privileged Buyer is obliged to cooperate with the Seller, to a reasonable extent and using the least burdensome technical means for themselves, to determine whether the lack of conformity of Digital Content with the contract in due time results from the characteristics of the Privileged Buyer's digital environment.
   7. Additionally, if the Digital Content is not in conformity with the contract, the Privileged Buyer may make a statement about:
      1. a price reduction,
      2. withdrawal from the contract,
      when:
      • bringing the Digital Content into conformity with the contract is impossible or entails excessive costs in accordance with Article 43m para. 2 and 3 of the Consumer Rights Act;
      • the Seller has failed to bring the Digital Content into conformity with the contract within a reasonable time from the moment the Seller was informed by the Privileged Buyer about the lack of conformity with the contract, and without undue inconvenience to the Privileged Buyer, taking into account its nature and purpose for which it is used;
      • the lack of conformity of the Digital Content with the contract still exists, despite the Seller's attempts to bring the Digital Content into conformity with the contract;
      • the non-conformity of the Digital Content with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior recourse to the remedy specified in Article 43m of the Consumer Rights Act (i.e. demanding that the Digital Content be brought into conformity with the contract);
      • it is clear from the Seller's statement or circumstances that they will not bring the Digital Content into conformity with the contract within a reasonable time or without undue inconvenience to the privileged Buyer.
   8. The privileged Buyer cannot withdraw from the contract based on the previous provision if the Digital Content is supplied in exchange for payment, and the non-conformity of the Digital Content with the contract is insignificant.
   9. The Seller is obliged to refund the privileged Buyer the price due as a result of exercising the right to withdraw from the contract, as referred to in this section (concerning Digital Content), or a price reduction, immediately, no later than 14 days from the date of receiving the privileged Buyer's statement of withdrawal from the contract or price reduction.
   10. The Seller shall refund the price using the same method of payment as used by the privileged Buyer, unless the privileged Buyer has expressly agreed to another method of refund, which does not involve any costs for them.
3. Out-of-court complaint handling and claim enforcement methods
   1. The Seller informs the Consumer about the possibility of using out-of-court methods of complaint handling and claim enforcement. The rules for accessing these procedures are available at the offices or on the websites of entities authorized for out-of-court dispute resolution.
      
      The Consumer may, among other things, seek assistance from the relevant European Consumer Centre of the European Consumer Centres Network. The Centres provide information on consumer rights and help resolve disputes in the case of cross-border purchases. The assistance of European Consumer Centres is generally free of charge. A list of Consumer Centres appropriate for a given country can be found at: https://konsument.gov.pl/eck-w-europie/
      
      Furthermore, in the Republic of Poland, the following forms of support can be used:
      • mediation conducted by the territorially competent Voivodeship Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. A list of inspectorates can be found here: https://uokik.gov.pl/kontakt-inspekcja-handlowa
      • assistance of the territorially competent permanent amicable consumer court operating at the Voivodeship Inspectorate of Trade Inspection, to which an application for consideration of the case by the amicable court should be submitted. As a rule, the procedure is free of charge. A list of inspectorates is available at: https://uokik.gov.pl/kontakt-inspekcja-handlowa
   2. The preceding provision is for informational purposes and does not constitute an obligation for the Seller to use out-of-court dispute resolution methods.
   3. The use of out-of-court complaint handling and claim enforcement methods is voluntary for both the Seller and the Consumer.
   4. The Consumer may additionally use the free assistance of a municipal or district consumer ombudsman.

III BUYERS OTHER THAN PRIVILEGED BUYERS

1. To avoid doubt, the Seller notes that the provision of § 11 para. 7 applies to the Seller's liability towards a Buyer other than a privileged Buyer, related to a complaint.

§ 10 PERSONAL DATA

1. The Administrator of personal data provided by the Buyer when using the Store is the Seller. Detailed information on the processing of personal data by the Seller – including other purposes and legal bases for data processing, as well as data recipients – can be found in the privacy policy available in the Store – due to the principle of transparency, contained in the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR".
2. The purpose of processing Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is the execution of orders. The basis for processing personal data in this case is:
   • the contract or actions taken at the Buyer's request aiming at its conclusion (Article 6(1)(b) of the GDPR),
   • a legal obligation incumbent on the Seller, related in particular to accounting and product safety (Article 6(1)(c) of the GDPR) and
   • the Seller's legitimate interest, consisting in processing data for the purpose of establishing, pursuing or defending possible claims (Article 6(1)(f) of the GDPR).
3. Providing data by the Buyer is voluntary, but at the same time necessary to conclude the contract. Failure to provide data will prevent the conclusion of the contract in the Store.
4. The Buyer's data provided in connection with purchases in the Store will be processed until:
   1. the contract concluded between the Buyer and the Seller ceases to be valid;
   2. the Seller's legal obligation to process the Buyer's data ceases to exist;
   3. the possibility of the Buyer or Seller pursuing claims related to the contract concluded through the Store ceases;
   4. the Buyer's objection to the processing of their personal data is accepted – in cases where the basis for data processing was the Seller's legitimate interest
   – whichever applies in a given case.
5. The Buyer has the right to demand:
   1. access to their personal data,
   2. their rectification,
   3. erasure,
   4. restriction of processing,
   5. data portability to another administrator
      as well as the right to:
   6. object at any time to the processing of data for reasons related to the Buyer's particular situation – to the processing of personal data concerning them, based on Article 6(1)(f) of the GDPR (i.e. on legitimate interests pursued by the Seller).
6. To exercise their rights, the Buyer should contact the Seller using the details from § 2 of the Regulations.
7. If the Buyer considers that their data is processed unlawfully, the Buyer may lodge a complaint with the authority competent for personal data protection. In Poland, this is the President of the Personal Data Protection Office.

§ 11 RESERVATIONS

1. The Buyer is prohibited from providing unlawful content.
2. Each order placed in the Store constitutes a separate contract and requires separate acceptance of the Regulations. The contract is concluded for the duration and purpose of fulfilling the order.
3. All contracts concluded on the basis of these Regulations are subject to Polish law, with the reservation of paragraph 4.
4. The choice of Polish law for contracts concluded on the basis of the Regulations with a Consumer does not derogate from or limit the rights of that Buyer, which they are entitled to under absolutely binding provisions of law applicable to the Consumer in situations where there is no choice of law. This means in particular that if the national provisions appropriate for a given Consumer provide for broader protection than that resulting from these Regulations or Polish law – that broader protection shall apply.
5. Contracts concluded on the basis of the Regulations are concluded in Polish.
6. In the event of any dispute with a Buyer who is not a privileged Buyer, related to a contract concluded through the Store, the court competent for the Seller's registered office shall have jurisdiction.
7. Any liability of the Seller towards a Buyer who is not a privileged Buyer, arising from a contract concluded through the Store - within the limits permitted by law - is excluded.
8. The website regulations, available in the Store, apply to the use of the Store's website and its functions.

Appendix No. 1 to the Regulations

Below is a model withdrawal form, which the Consumer or privileged Entrepreneur may, but does not have to, use:

MODEL WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)

MICHAŁ AUGUSTOWSKI LUCK HATS
ul. Poprzeczna 12, 28-100 Busko-Zdrój
e-mail address: hello@luckofficial.co

- I/We(*) ..................................................................... hereby inform/inform(*) about my/our withdrawal from the contract of sale of the following goods(*) / for the provision of the following service(*) / for the supply of digital content in the form of(*):

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

- Date of contract conclusion^(*)/receipt^(*)

..............................................................................................................................................................................

- Name and surname of the Consumer(s) / privileged Entrepreneur(s):

..............................................................................................................................................................................

- Address of the Consumer(s) / privileged Entrepreneur(s):

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................
Signature of the Consumer(s) / privileged Entrepreneur(s)
(only if the form is sent in paper version)

Date ............................................

(*) Delete as appropriate.