Online Store Terms and Conditions dated 04.05.2026.

Licence number granted by Kreator Legal Geek: 77ddddda-28a7-4686-be98-159120368c6c.

Terms and Conditions of the Luck Hats Online Store

setting out, among other things, the rules for concluding agreements through the Store and containing the most important information about the Seller, the Store and Consumer rights.

TABLE OF CONTENTS

§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Purchases in the Store
§ 5 Payments
§ 6 Order Fulfilment
§ 7 Right of Withdrawal from the Agreement
§ 8 Exceptions to the Right of Withdrawal from the Agreement
§ 9 Complaints
§ 10 Personal Data
§ 11 Reservations
Appendix No. 1: Model Withdrawal Form

§ 1 DEFINITIONS

Business Days – days from Monday to Friday, excluding public holidays in Poland.

Consumer – a Buyer who is a natural person purchasing in the Store or taking steps aimed at making a purchase, without a direct connection to their business or professional activity.

Account – a digital service within the meaning of the Consumer Rights Act, regulated by separate terms and conditions, which allows the Buyer to use additional features in the Store free of charge.

Buyer – any entity purchasing in the Store or taking steps aimed at making a purchase.

Protected Buyer – a Consumer or a Protected Entrepreneur.

Protected Entrepreneur – a Buyer who is a natural person concluding or intending to conclude an agreement with the Seller under the Terms and Conditions, directly connected with their business activity, but not of a professional nature for that person.

Terms and Conditions – these Terms and Conditions.

Store – the Luck Hats online store operated by the Seller at https://luckofficial.co/.

Seller – Michał Augustowski, an entrepreneur conducting business under the name MICHAŁ AUGUSTOWSKI LUCK HATS, entered in the Central Registration and Information on Business maintained by the minister competent for the economy and for maintaining the Central Registration and Information on Business, NIP: 6551971725, REGON: 260764629, ul. Poprzeczna 12, 28-100 Busko-Zdrój, Poland.

Digital Content – data produced and supplied in digital form.

Consumer Rights Act – the Polish Act of 30 May 2014 on Consumer Rights.

The provisions of the Terms and Conditions relating to products apply both to movable items/goods and to Digital Content.

§ 2 CONTACT WITH THE SELLER

Postal address: ul. Poprzeczna 12, 28-100 Busko-Zdrój, Poland

E-mail address: hello@luckofficial.co

Telephone: +48 790 233 508

The cost of a telephone call or data transmission made by the Buyer results from the basic tariff of the telecommunications operator or internet service provider used by the Buyer. The Seller points out that the cost of an international telephone call or international data transmission may be higher than the cost of a domestic call or transmission, depending on the tariff applied by the telecommunications operator or internet service provider used by the Buyer.

§ 3 TECHNICAL REQUIREMENTS

For the proper functioning of the Store, the following are required:

1. a device with internet access;

2. an internet browser supporting JavaScript and cookies.

In order to place an order in the Store, in addition to the requirements specified in section 1, an active e-mail account is required.

§ 4 PURCHASES IN THE STORE

1. The prices of products displayed in the Store are total prices for the product and include applicable taxes, including VAT, where applicable.
2. Product prices may be presented in different currencies and may vary depending on the selected delivery country, currency, market version of the Store, sales conditions in a given market, order handling costs, payment costs, taxes and logistics costs.
3. Changing the delivery country, currency or market version of the Store may result in an update of product prices, available delivery methods and delivery costs.
4. The Seller points out that the total price of the order consists of the following amounts indicated in the Store: the product price and, where applicable, the cost of delivering the goods.
5. The price binding for the Buyer is the product price and the total order price visible in the cart at the time of placing the order, after selecting the delivery country, currency, delivery method and payment method.
6. The product selected for purchase should be added to the cart in the Store.
7. Next, the Buyer selects the delivery country, delivery method for the goods and payment method for the order from among the options available in the Store, and provides the data necessary to fulfil the order placed.
8. The order is placed at the moment when its content is confirmed and the Terms and Conditions are accepted by the Buyer.
9. Placing an order is equivalent to concluding an agreement between the Buyer and the Seller.
10. The Buyer may register in the Store, i.e. create an Account, or make purchases without registration by providing their data with each possible order.

§ 5 PAYMENTS

The following payment methods are available in the Store:

1. ordinary bank transfer to the Seller’s bank account;

2. through payment platforms.

If the Buyer chooses payment in advance, the order must be paid for within 2 Business Days from the date of placing the order.

By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw this acceptance.

§ 6 ORDER FULFILMENT

The order fulfilment time is indicated in the Store.

If the Buyer has chosen payment in advance for the order, the Seller will begin fulfilling the order after it has been paid for.

If, within one order, the Buyer has purchased products with different fulfilment times, the order will be fulfilled within the time applicable to the product with the longest fulfilment time.

Goods are delivered within the territory of the Republic of Poland and to selected European Union countries indicated in the Store. Available delivery countries, delivery methods, estimated delivery times and delivery costs are presented to the Buyer in the Store, in particular during the order placement process.

The following delivery methods are available in the Store:

1. by courier company to the address indicated by the Buyer;

2. electronically, to the e-mail address provided by the Buyer when placing the order – in the case of Digital Content.

§ 7 RIGHT OF WITHDRAWAL FROM THE AGREEMENT

The Protected Buyer has the right to withdraw from an agreement concluded with the Seller through the Store, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.

The withdrawal period expires after 14 days from the date:

1. on which the Protected Buyer came into possession of the goods, or on which a third party other than the carrier and indicated by the Protected Buyer came into possession of the goods;

2. on which the Protected Buyer came into possession of the last goods, batch or part, or on which a third party other than the carrier and indicated by the Protected Buyer came into possession of the last goods, batch or part, in the case of an agreement obliging the transfer of ownership of multiple goods delivered separately, in batches or in parts;

3. of conclusion of the agreement – in the case of an agreement for the supply of Digital Content.

In order for the Protected Buyer to exercise the right of withdrawal from the agreement, they must inform the Seller, using the contact details provided in § 2 of the Terms and Conditions, of their decision to withdraw from the agreement by means of an unequivocal statement, for example a letter sent by post or by e-mail.

The Protected Buyer may use the model withdrawal form included at the end of the Terms and Conditions, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for the Protected Buyer to send information concerning the exercise of their right of withdrawal before the withdrawal period expires.

EFFECTS OF WITHDRAWAL FROM THE AGREEMENT

In the event of withdrawal from the concluded agreement, the Seller shall reimburse the Protected Buyer for all payments received from them, including the costs of delivering the goods, except for additional costs resulting from the delivery method chosen by the Protected Buyer other than the cheapest standard delivery method offered by the Seller, without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the Protected Buyer’s decision to exercise the right of withdrawal from the agreement.

The Seller will make the reimbursement using the same payment method that the Protected Buyer used in the original transaction, unless the Protected Buyer agrees to another solution. In any case, the Protected Buyer will not incur any fees in connection with such reimbursement.

If the Seller has not offered to collect the goods from the Protected Buyer, the Seller may withhold reimbursement until the Seller has received the goods or until the Protected Buyer has provided proof of having sent them back, whichever occurs first.

The Seller asks that the goods be returned to the following address: ul. Poprzeczna 12, 28-100 Busko-Zdrój, Poland, without undue delay and in any event no later than 14 days from the day on which the Protected Buyer informed the Seller of withdrawal from the sales agreement. The deadline is met if the Protected Buyer sends back the goods before the 14-day period expires.

The Protected Buyer bears the direct cost of returning the goods.

The Protected Buyer is liable only for any diminished value of the goods resulting from using them in a way other than was necessary to establish the nature, characteristics and functioning of the goods.

If, due to their nature, the goods cannot be returned by ordinary post, the Protected Buyer will also have to bear the direct costs of returning the goods. The Protected Buyer will be informed by the Seller of the estimated amount of such costs in the product description in the Store or during the order placement process.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT

The right of withdrawal from a distance agreement referred to in § 7 of the Terms and Conditions does not apply to an agreement:

1. where the subject of the service is a non-prefabricated item, manufactured according to the specifications of the Protected Buyer or intended to satisfy their individualised needs;

2. where the subject of the service is an item that deteriorates quickly or has a short shelf life;

3. where the subject of the service is an item delivered in sealed packaging which cannot be returned after the packaging has been opened due to health protection or hygiene reasons, if the packaging was opened after delivery;

4. where the subject of the service consists of goods which, after delivery, due to their nature, become inseparably connected with other items;

5. where the subject of the service consists of audio or visual recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery;

6. for the supply of newspapers, periodicals or magazines, except for subscription agreements;

7. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the withdrawal period expires;

8. for the supply of Digital Content for which the Protected Buyer is obliged to pay a price, provided that all of the following conditions are met:

   a. the Seller began performance with the express and prior consent of the Protected Buyer;

   b. the Protected Buyer was informed before the beginning of performance that, after the Seller has performed the service, they would lose the right of withdrawal from the agreement and acknowledged this;

   c. the Seller provided the Protected Buyer with legally compliant confirmation of the conclusion of the distance agreement, including information about the above consent, on a durable medium within a reasonable time after concluding the agreement, and at the latest before the beginning of performance.

§ 9 COMPLAINTS

I. GENERAL PROVISIONS

The Seller is liable towards the Protected Buyer for the conformity of the performance with the agreement, as provided for by generally applicable laws, in particular by the provisions of the Consumer Rights Act.

The Seller asks that complaints, including complaints concerning the operation of the Store, be submitted to the postal or electronic address indicated in § 2 of the Terms and Conditions.

If a warranty has been granted for a product, information about it and its terms is available in the Store.

The Seller will respond to a complaint within 14 days from the date of receiving it.

II. PROTECTED BUYERS

Goods

In the event of non-conformity of the goods with the agreement, the Protected Buyer may exercise the rights set out in Chapter 5a of the Consumer Rights Act.

The Seller is liable for any lack of conformity of the goods with the agreement that existed at the time of delivery and became apparent within two years from that time, unless the period of usefulness of the goods, specified by the Seller, its legal predecessors or persons acting on their behalf, is longer.

Under the provisions of the Consumer Rights Act, in the event of non-conformity with the agreement, the Protected Buyer may request:

1. replacement of the goods;

2. repair of the goods.

In addition, the Protected Buyer may submit a statement on:

1. price reduction;

2. withdrawal from the agreement,

in a situation where:

1. the Seller has refused to bring the goods into conformity with the agreement in accordance with Article 43d section 2 of the Consumer Rights Act;

2. the Seller has failed to bring the goods into conformity with the agreement in accordance with Article 43d sections 4–6 of the Consumer Rights Act;

3. the lack of conformity of the goods with the agreement continues despite the Seller having attempted to bring the goods into conformity with the agreement;

4. the lack of conformity of the goods with the agreement is significant enough to justify a price reduction or withdrawal from the agreement without first using the remedies specified in Article 43d of the Consumer Rights Act;

5. it is clear from the Seller’s statement or from the circumstances that the Seller will not bring the goods into conformity with the agreement within a reasonable time or without excessive inconvenience to the Protected Buyer.

In the case of goods subject to repair or replacement, the Protected Buyer should make the goods available to the Seller. The Seller collects the goods from the Protected Buyer at the Seller’s own cost.

The Protected Buyer may not withdraw from the agreement if the lack of conformity of the goods with the agreement is insignificant.

In the event of withdrawal from the agreement referred to in this section concerning goods, the Protected Buyer shall return the goods to the Seller without undue delay, at the Seller’s cost, to the following address: ul. Poprzeczna 12, 28-100 Busko-Zdrój, Poland. The Seller shall reimburse the Protected Buyer for the price without undue delay, no later than within 14 days from the date of receiving the goods or proof of their return shipment.

The Seller shall reimburse the Protected Buyer for the amounts due as a result of exercising the right to a price reduction without undue delay, no later than within 14 days from the date of receiving the Protected Buyer’s statement on the price reduction.

Digital Content

In the event of improper performance by the Seller of an agreement for the supply of Digital Content, the Protected Buyer may exercise the rights regulated in Chapter 5b of the Consumer Rights Act.

If the Seller has not supplied the Digital Content, the Protected Buyer may request the Seller to supply it. If, despite this, the Seller does not supply the Digital Content without undue delay or within an additional period expressly agreed between the Protected Buyer and the Seller, the Protected Buyer may withdraw from the agreement.

The Protected Buyer may withdraw from the agreement without requesting the supply of Digital Content if:

1. it is clear from the Seller’s statement or from the circumstances that the Seller will not supply the Digital Content; or

2. the Protected Buyer and the Seller agreed, or it is clear from the circumstances of concluding the agreement, that the specified time for supplying the Digital Content was of essential importance to the Protected Buyer, and the Seller failed to supply it within that time.

The Seller is liable for any lack of conformity of the Digital Content with the agreement that existed at the time of supply and became apparent within two years from that time.

If the Digital Content is not in conformity with the agreement, the Protected Buyer may request that it be brought into conformity with the agreement.

In the event of non-conformity of the Digital Content with the agreement, the Protected Buyer is obliged to cooperate with the Seller, to a reasonable extent and using the least burdensome technical measures for themselves, in order to determine whether the non-conformity of the Digital Content with the agreement at the relevant time results from the characteristics of the Protected Buyer’s digital environment.

In addition, if the Digital Content is not in conformity with the agreement, the Protected Buyer may submit a statement on:

1. price reduction;

2. withdrawal from the agreement,

where:

1. bringing the Digital Content into conformity with the agreement is impossible or would require excessive costs pursuant to Article 43m sections 2 and 3 of the Consumer Rights Act;

2. the Seller has not brought the Digital Content into conformity with the agreement within a reasonable time from the moment when the Seller was informed by the Protected Buyer of the lack of conformity with the agreement, and without excessive inconvenience to the Protected Buyer, taking into account the nature of the Digital Content and the purpose for which it is used;

3. the lack of conformity of the Digital Content with the agreement continues despite the Seller having attempted to bring the Digital Content into conformity with the agreement;

4. the lack of conformity of the Digital Content with the agreement is significant enough to justify a price reduction or withdrawal from the agreement without first using the remedy specified in Article 43m of the Consumer Rights Act, i.e. requesting that the Digital Content be brought into conformity with the agreement;

5. it is clear from the Seller’s statement or from the circumstances that the Seller will not bring the Digital Content into conformity with the agreement within a reasonable time or without excessive inconvenience to the Protected Buyer.

The Protected Buyer may not withdraw from the agreement on the basis of the previous provision if the Digital Content is supplied in exchange for payment of a price and the lack of conformity of the Digital Content with the agreement is insignificant.

The Seller is obliged to reimburse the Protected Buyer for the price due as a result of exercising the right of withdrawal from the agreement referred to in this section concerning Digital Content, or the right to a price reduction, without undue delay and no later than within 14 days from the date of receiving the Protected Buyer’s statement on withdrawal from the agreement or price reduction.

The Seller shall reimburse the price using the same payment method used by the Protected Buyer, unless the Protected Buyer has expressly agreed to another method of reimbursement that does not involve any costs for them.

Out-of-court complaint handling and claim enforcement methods

The Seller informs the Consumer about the possibility of using out-of-court complaint handling and claim enforcement methods. The rules of access to these procedures are available at the offices or on the websites of entities authorised to conduct out-of-court dispute resolution.

The Consumer may use, among other things, the assistance of the relevant European Consumer Centre from the European Consumer Centres Network. The Centres provide information about consumer rights and help resolve disputes in the case of cross-border purchases. Assistance from European Consumer Centres is generally free of charge. A list of Consumer Centres competent for each country is available at: https://konsument.gov.pl/eck-w-europie/

In addition, within the territory of the Republic of Poland, the following forms of support may be used:

1. mediation conducted by the competent regional Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. A list of inspectorates is available here: https://uokik.gov.pl/kontakt-inspekcja-handlowa

2. assistance from the competent permanent consumer arbitration court operating at the regional Inspectorate of Trade Inspection, to which an application should be submitted for the case to be examined by the arbitration court. As a rule, the procedure is free of charge. A list of inspectorates is available at: https://uokik.gov.pl/kontakt-inspekcja-handlowa

The previous provision is for informational purposes only and does not constitute an obligation of the Seller to use out-of-court dispute resolution methods.

The use of out-of-court complaint handling and claim enforcement methods is voluntary for both the Seller and the Consumer.

The Consumer may additionally use the free assistance of a municipal or district consumer ombudsman.

III. BUYERS OTHER THAN PROTECTED BUYERS

For the avoidance of doubt, the Seller points out that the Seller’s liability towards a Buyer other than a Protected Buyer in connection with a complaint is governed by the provision of § 11 section 7.

§ 10 PERSONAL DATA

The controller of the personal data provided by the Buyer while using the Store is the Seller. Detailed information concerning the processing of personal data by the Seller, including information about other purposes and legal bases of processing, as well as recipients of the data, is included in the privacy policy available in the Store, in accordance with the principle of transparency set out in the General Data Protection Regulation of the European Parliament and of the Council (EU), the “GDPR”.

The purpose of processing the Buyer’s data provided by the Buyer in connection with purchases in the Store is to fulfil orders. The legal basis for the processing of personal data in this case is:

1. the agreement or actions taken at the request of the Buyer aimed at concluding it, Article 6(1)(b) GDPR;

2. a legal obligation incumbent on the Seller, connected in particular with accounting and product safety, Article 6(1)(c) GDPR; and

3. the legitimate interest of the Seller, consisting in the processing of data for the purpose of establishing, pursuing or defending possible claims, Article 6(1)(f) GDPR.

Providing data by the Buyer is voluntary, but at the same time necessary to conclude an agreement. Failure to provide data will make it impossible to conclude an agreement in the Store.

The Buyer’s data provided in connection with purchases in the Store will be processed until the moment when:

1. the agreement concluded between the Buyer and the Seller ceases to be in force;

2. the Seller is no longer subject to a legal obligation requiring the processing of the Buyer’s data;

3. the possibility for the Buyer or the Seller to pursue claims connected with the agreement concluded through the Store ceases;

4. the Buyer’s objection to the processing of their personal data is accepted, where the processing was based on the Seller’s legitimate interest,

depending on what applies in a given case.

The Buyer has the right to request:

1. access to their personal data;

2. rectification of their personal data;

3. erasure of their personal data;

4. restriction of processing;

5. transfer of the data to another controller;

and also has the right to:

6. object at any time to the processing of their personal data on grounds relating to the Buyer’s particular situation, where the processing of data concerning them is based on Article 6(1)(f) GDPR, i.e. on legitimate interests pursued by the Seller.

In order to exercise their rights, the Buyer should contact the Seller using the contact details provided in § 2 of the Terms and Conditions.

If the Buyer considers that their data is being processed unlawfully, the Buyer may lodge a complaint with the authority competent for the protection of personal data. In Poland, this authority is the President of the Personal Data Protection Office.

§ 11 RESERVATIONS

The Buyer is prohibited from providing unlawful content.

Each order placed in the Store constitutes a separate agreement and requires separate acceptance of the Terms and Conditions. The agreement is concluded for the time and purpose of fulfilling the order.

All agreements concluded on the basis of these Terms and Conditions are governed by Polish law, subject to section 4.

The choice of Polish law for agreements concluded on the basis of the Terms and Conditions with a Consumer does not exclude or limit the rights of that Buyer granted to them under mandatory provisions of law applicable to the Consumer in situations where no choice of law has been made. This means in particular that if the national laws applicable to a given Consumer provide broader protection than that resulting from these Terms and Conditions or Polish law, such broader protection shall apply.

Agreements concluded on the basis of the Terms and Conditions are concluded in the Polish language.

In the event of a possible dispute with a Buyer who is not a Protected Buyer, connected with an agreement concluded through the Store, the competent court shall be the court having jurisdiction over the Seller’s registered office.

Any liability of the Seller towards a Buyer who is not a Protected Buyer, arising from an agreement concluded through the Store, is excluded to the extent permitted by law.

The use of the Store’s website and the features available on it is subject to the Website Terms of Use available in the Store.

Appendix No. 1 to the Terms and Conditions

Below is a model withdrawal form which the Consumer or Protected Entrepreneur may, but does not have to, use:

MODEL WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the agreement)

MICHAŁ AUGUSTOWSKI LUCK HATS
ul. Poprzeczna 12, 28-100 Busko-Zdrój, Poland
e-mail address: hello@luckofficial.co

• I/We() hereby inform you of my/our() withdrawal from the agreement for the sale of the following goods() / for the provision of the following service() / for the supply of Digital Content in the form of(*):

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

• Date of conclusion of the agreement()/receipt()

..............................................................................................................................................................................

• Name and surname of the Consumer(s) / Protected Entrepreneur(s):

..............................................................................................................................................................................

• Address of the Consumer(s) / Protected Entrepreneur(s):

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................

Signature of the Consumer(s) / Protected Entrepreneur(s)
(only if the form is submitted in paper form)

Date ............................................

(*) Delete as appropriate.